Privacy Policy

Introduction

zenithpulse B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains what data we collect from users of our website and services, how we use your information, and your rights regarding your personal data under the General Data Protection Regulation (GDPR) and applicable privacy laws.

Data Controller Information

The data controller for your personal information is zenithpulse B.V., a company registered in the Netherlands with registration number NL35719284, located at Marktplein 211, 1322 TO Almere, Flevoland, Netherlands.

Data Collection

The data we collect depends on how you interact with our services. We collect personal data in the following ways:

• Information you provide directly when contacting us, booking services, or signing up for membership
• Information collected automatically through our website, including cookies and tracking technologies
• Information from third-party sources when you interact with our online advertising or social media
• Health and fitness information you provide for personalised training programmes

Specific types of personal data we may collect include your name, email address, phone number, address, payment information, fitness goals, health conditions relevant to exercise, and website usage data.

How We Use Your Information

We use of your data is based on legitimate legal grounds under GDPR. We process your personal information for the following purposes:

• Providing our fitness and wellness services, including personal training and group classes
• Processing membership applications and managing your account
• Communicating with you about our services, appointments, and important updates
• Improving our website functionality and user experience
• Marketing our services to you (with your consent where required)
• Complying with legal obligations and protecting our legitimate business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please see our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who help us operate our business, such as payment processors, email service providers, and analytics platforms. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to us.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Membership data is typically retained for the duration of your membership plus seven years for accounting and legal compliance purposes. Marketing data is retained until you withdraw consent or for a maximum of three years from your last interaction with us.

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can request that we correct inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data in certain circumstances
• Right to restrict processing: You can request that we limit how we use your data
• Right to data portability: You can request a copy of your data in a structured format
• Right to object: You can object to certain types of processing, including marketing
• Right to withdraw consent: You can withdraw consent for processing based on consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server hosting, regular security assessments, and staff training on data protection principles.

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us about privacy matters, please reach out to us:

• Email: privacy@zenithpulse.pro
• Phone: +31 36 391 9031
• Address: zenithpulse B.V., Marktplein 211, 1322 TO Almere, Flevoland, Netherlands

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.